Committed to Serving Our Clients Again & Again

Case Study:

At Bontrager Custom Homes, it’s not uncommon for us to stay connected with homeowners long after their move-in day. We may install a fence, finish a basement or repurpose a space at a home we finished years earlier.

We’ve been incredibly lucky, over the course of our 30-year history, to find ourselves working on behalf of repeat customers and clients. When homeowners want to work with us again on a new project years later, that’s how we know they really appreciate the relationships we build and the communication, respect and experience we bring to the table every time.

One valued client has even continued coming back to us over a 25-year span! She first found her Bontrager custom home while on a home show tour in Carmel’s Bayhill neighborhood in 1992. Ours was her 15th house of the day on the 16-stop tour, but the first to grab her attention. “This is it,” she told us right away. “It was love at first sight.”

After moving into her custom home, she hired us several times again to finish her basement, expand the backyard deck and take care of a few other small upkeep items.

A need to downsize eventually meant her beloved home was passed on to new owners while she relocated to an area townhouse. When she needed to make some cosmetic and maintenance upgrades around the aging home last year, we were honored to hear Bontrager was the first and only call she made.

New paint and flooring made a world of difference and brought the homeowner a renewed appreciation for her space. This may seem like a simple project, but we were thrilled to continue the history we’d developed with the homeowner over a 25-year stretch.

“I didn’t even think about having anybody else do it because I trust them so much,” she said. “I think of them being the most honest, hard-working people with a real desire to please. They strive to keep their clients happy. They really want people to appreciate what they do and they want to do it right the first time.”

We know homebuilding is our business, but treating our homeowners like family is really our life’s work. We hope the commitment we have to our clients and craft is evident in everything we do. Their commitment to us, returning with repeat business over the years, is certainly cherished by us.

Whether you’re a longtime Bontrager homeowner or potential first-time customer, reach out and let us know how we can help create the home of your dreams.